Five kids admiring a display in the museum


Meeting the needs of visitors with disabilities

We strive daily to provide accessible customer service.

Our promise to all visitors: 

All of our goods and services will be provided in a way that respects the dignity and independence of all of our visitors.

What does this mean:

This means that we are committed to giving people with disabilities equal opportunity to access all of our events, programming, and goods and services. Staff are trained on how to interact and communicate with people with various types of disabilities.

We are pleased to provide the following services:

  • A support person accompanying a person with a disability is admitted free.
  • Service animals are welcome on the historic site, in modern buildings, and in retail, restaurant (when open) and theatre outlets.
  • Staff assistance is available for people who use assistive devices to get the best possible experience from their visit.
  • Accessible washrooms and access ramps to all historic buildings 
  • Multi-language digital app (English & French)
  • The length of the historic site is approximately 1.5 kilometres long, comprised of unpaved pathways and some hilly & sandy geography.

Please Note:

Due to new Covid-19 measures, our wheelchairs are not available for visitor use, for the time being.

Three visitors reading some of the information on the walls of the indoor museum at Sainte-Marie

We want your feedback

We’re always striving to improve our service. We value your feedback on how we provide group and event programming and goods and services to people with disabilities.